Customers- Terms & Conditions


These Terms and Conditions govern the facilitation services that and Housestars Mobile App  on iOS and Android platform will make available to you, and are in addition to the website terms of use that apply from time to time, to your use of the Website (as defined below).

You should read these Terms and Conditions carefully before using our Website, as by using our Website and using the Facilitation Services, you are confirming that you accept these Terms and Conditions and that you will comply with them. If you do not accept these Terms and Conditions, you should leave our Website and cease using the Facilitation Services immediately.

About us

We, Housestars Tech Ltd (“we”, “us”, “HouseStars”) make the Facilitation Services available to you via the Website and Mobile App. We are a company registered in England and Wales under company number 13802305, registered at 20 Horseguards Drive, Maidenhead, Berkshire, UK, SL6 1XL

You can contact us:

  • By email at
  • By phone at 033 050 4404
  • By post at Clyde House, Reform Road, Maidenhead, SL6 8BY, Berkshire, UK

1.Definitions and Interpretation

1.1.In these Terms and Conditions, the following words and expressions have the following meanings:

“job” a request from a Customer as referred to in clause 2.2 below;
“the Customer” / “you” businesses and consumers who use the Website to search for a Professional who can provide the professional services they require;
“Customer Contract” the contract between the Professional and the Customer for the provision of the Services;
the “Facilitation Services” the provision by housestars, of a Professional’s contact details, as set out in clause 2.4;
“ the Professional” means the person offering their professional services to Customers;
“the Services” the professional services provided by a Professional to a Customer;
“the Website” means

2.The Facilitation Services operates the Website and Mobile App which has been established to facilitate introductions between potential customers and professionals for the provision of a wide range of services. Our separate website terms of use apply to your use of the Website.

2.2.Customers will be able to search the Website or the Mobile App to find potential professionals ( also referred as Stars) , and the Mobile App or Website algorithms will help identify professionals who may be able to meet the Customer’s requirements. We call Customer requests “job”, and each job will result in us putting you in touch with Professionals who may be able fulfil the criteria you have provided.

2.3.To use the Facilitation Services, you will be required to accept these Terms and Conditions following the instructions on the Website, and a contract will be formed between you and us for the provision of the Facilitation Services at that point. You will need to enter into a separate contract with any Professionals you wish to instruct to provide you with Services. See below for more information.

2.4.When you have submitted your job, you will be provided with details of all of the Professionals who may be able to fulfil the criteria that you provided.

2.5.You will be entitled to review the information you receive from the Professionals, and may or may not decide to engage a Professional to provide the Services you require. We cannot in any way endorse or confirm that the Professionals identified as a result of the Facilitation Service we offer are able to fulfil your requirements, and it will be your sole responsibility to engage with the Professional to establish whether they can meet your requirements prior to you entering into a Customer Contract. If you do engage a Professional to provide the Services, you will become a customer of the Professional and will enter into a Customer Contract with them. For the avoidance of doubt, the Services are provided to you by the Professional, and not by shall provide a link from the Website or the Mobile App and shall include a facility for Customers to review a Professional’s performance which shall be available on the Website and Mobile App for other prospective customers to see.

2.7.Reviews should be honest, based on your own experience, and should not contain racist or sexist content, content which is otherwise offensive, content which condescends certain people or groups, copyrighted material, unlawful content, any personal information or any information which you know to be inaccurate or false. We reserve the right to remove reviews which do not comply with these guidelines, and may ban you from leaving further reviews in the future. Please see our Website Terms and Conditions for further detail.

2.9.The Facilitation Services shall be provided to you at no cost.

Important: and its Mobile App acts only as a facilitator of the introductions referred to above, and the provision of any Services by a Professional to a Customer will be subject to an entirely separate legal contract. If there are any issues with performance of those Services by the Professional, you will have legal rights of redress against the Professional directly, and not against

3.Ending our contract

You can always end your contract with us, and you can do this by ceasing to use the Facilitation Services. If you have opened a customer account on the Website, you will need to contact us by email, phone or post using the details listed above.

4.Data Protection

Please see our Privacy Policy and Cookie Policy for more information on how your personal information will be used.


5.1.As provided for in Clause 2 above, you acknowledge that the contract for the provision of the Services is between you and the Professional and as such, it is the Professional who is responsible for the provision of the Services to you.  shall have no liability to you whatsoever in respect of the provision of the Services and / or your dealings with any of the Professionals who are listed on the Website.


Nothing in these Terms and Conditions limits or excludes our liability to you for:


death or personal injury resulting from negligence;


fraud or fraudulent misrepresentation; or


any other matter for which we are not permitted by law to exclude or limit our liability.

5.3.We accept no liability for the information contained on any third-party websites linked to on our Website and we won’t be liable for any loss or damage that may arise from your use of them.

If you are an individual consumer

5.5.Please note that we only provide the Facilitation Services to consumers for domestic and private use. You agree not to use the Facilitation Service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a business customer

5.6.We exclude all conditions, warranties, representations or other terms which may apply to this website or any content on it, whether express or implied.


We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Facilitation Services. In particular, we will not be liable for:


loss of profits, sales, business, or revenue;


business interruption;


loss of anticipated savings;


loss of business opportunity, goodwill or reputation; or


any indirect or consequential loss or damage.

6.General provisions

6.1.We make changes to these Terms and Conditions from time to time. You should therefore check these Terms of Conditions whenever you return to our Website to see whether any changes have been made, as these will be binding on you.

6.2.We may transfer our contract to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organisation.

6.3.You need our consent to transfer your rights to someone else.

6.4.Nobody else has any rights under our contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

6.5.If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

6.6.Even if we delay in enforcing these Terms and Conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

If you are an individual consumer

6.7.Which laws apply to our contract and where you may bring legal proceedings. These Terms and Conditions are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

If you are a business customer

6.8.If you are a business user these Terms of Use (and any non-contractual obligations arising out of or in connection with them) are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with them (including without limitation in relation to any non-contractual obligations).


7.1 While booking a star (professional) via the Mobile App or website, for your job(service request) you would be requested to make payment for the total amount of the service requested. You would be able to make payment via your debit or credit card. A booking can be only confirmed once the payment is received.

7.2 Booking Fee – You will be charged a booking fee for requesting a service from The booking fee will vary on various variables and will be calculated during the booking process.

7.3 Cancellations by customers – All cancellations of service requests are 100% refundable to customers until 24 hour of the booking date. After 24 hours, booking fee would not be refundable. However, the total cost of the service is 100% refundable and will be processed within 7 working days.

7.4 Cancellation by stars ( service providers) – Customers will be refunded 100% of their service fee and booking fee if their job get cancelled by the star. Refund will be processed within 48 hours.

8. Escrow Protection

8.1 Payment for all bookings via the Mobile App is kept in our secure escrow account and only paid to the tradesperson once customers are satisfied with the work via our confirmation process as below.

8.2 Upon completion of a job by a tradesperson, they will mark the job complete through their mobile app. Customers will receive push notification to rate the service.

8.3 We will also ask for feedback through manual processes such as Whatsapp Business Support , phone calls or emails to get further confirmation.

8.4 Upon customer’s confirmation, payment is released to the tradesperson.

8.5 Customers are given 48 hours to raise any issues or respond to our request for releasing payments

8.6 Any jobs that are mutually cancelled, are 100% refunded to the customer from the escrow account

8.7 We charge our commission prior to releasing the payment to the tradesperson

9. Disputes

Any dispute between customer and tradeperson will be first mediated by us with a maximum time allocated to 30 minutes including both parties. Should there be no resolution, both parties will have to directly resolve the matter. If the payment due to the vendor is still with us in our escrow account, we may decide to partially or fully refund at our discretion. As per Section 2 of this document, HouseStars act as Facilitation Service. The tradesperson are independent vendors and not employed by us directly.