Certainly! Our customer support team is dedicated to assisting you and ensuring that you have the appropriate service and support. You can reach us at 0330 050 4404, option 1, during the following hours: Monday to Friday: 9:00 a.m. – 5:00 p.m. Saturdays: 9:00 a.m. – 2:00 p.m. Feel free to contact us within these hours, and we’ll be happy to address any inquiries or concerns you may have.
Can I signup today and select a future start date?
Absolutely! During the checkout process you will have the option to select the date you wish your service agreement to start. Please note: your initial payment will be taken around 30 days after your selected start date. This will then be followed by a further 11 monthly payments taken on or around the same date as your initial payment.
Please speak to our friendly customer support representatives on 0333 050 4404. They will be able to offer the discount once they have verified your details. Alternatively, you may email us at firstname.lastname@example.org.
You will pay monthly via a direct debit.
Absolutely! Our skilled engineers undergo thorough vetting to meet the highest standards. Here’s a breakdown of what we do: We carefully audit and inspect every job upon completion. We verify that our engineers have valid Public Liability Insurance. We check their trade qualifications, including their Gas Safe® Registration, to guarantee they are fully qualified for your repair. We establish service level agreements to ensure your expectations are consistently met. We ensure strict adherence to Health and Safety regulations for your peace of mind.
Yes, our home care plan includes a free annual gas boiler service. We are committed to ensuring the optimal performance and safety of your heating system.
Does landlord plan include free Gas safety certificate and boiler service?
Correct. All landlord cover as a standard gives you a free gas safety certificate (CP12) and annual boiler service – total value of £170!
Our agreements have a minimum duration of 12 months, ensuring your commitment to us is limited to a one-year period.
One of the key benefits of HouseStars home and landlord cover is that depending on factors such as no claims, multi-property cover, and renewals, our offers can be particularly attractive to our long-term customers, potentially saving them hundreds of pounds each year.
To facilitate a smooth renewal process, you will receive an email 30 days before the conclusion of your Fixed Price Term, outlining your renewal price. It’s crucial to keep your email address updated in your customer portal to ensure timely communication. Occasionally, email filters may direct this message to your spam folder, so please be vigilant in checking.
Should we not receive any communication from you within the 30-day period, your contract will automatically renew for an additional 12 months. If, upon receiving your renewal notice, you decide to cancel the policy, please contact us at 0333 050 4404.
It’s important to note that cancelling your direct debit does not terminate the contract.
You will be able to book your first urgent repair after 30 days of ‘cool off’ period. For emergency repairs ( example – uncontrollable water leak), you can book after 14 days.
Upon signing up, you have the flexibility to choose both your plan and the preferred call-out fee. Your monthly charge will vary based on the option you select. However, regardless of the plan you choose, you will be required to pay the fixed fee amount you’ve selected each time you book a repair. This gives you the freedom to customize your plan according to your preferences and budget while ensuring transparency in the charges associated with each service call.
Our business is experiencing rapid growth, and currently, our services are available in Greater London, Berkshire, Bucks, and Surrey. To ensure accurate information during the application process, you can verify service availability either through our website or by contacting us over the phone. We’re dedicated to expanding our reach to provide quality service, and we appreciate your interest in our growing network.
No, by signing up to our service agreement you are confirming that your boiler and central heating system are in good working condition, with no pre-existing faults at the time of taking out your plan.
You can find out more about our senior management team at the ABOUT section of our website.