1.1 The Schedule forms part of these Conditions.
1.2 The following definitions apply in these Conditions.
a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
the charges payable by HouseStars for the supply of the Services in accordance with clause 7 (Charges and payment).
has the meaning given in clause 3.2.
any indication from a Customer that they are not completely satisfied with the Services.
these terms and conditions as amended from time to time in accordance with clause 17.4.
the contract between HouseStars and the Supplier for the supply of Services in accordance with these Conditions.
HouseStars’s customer and the subject of the Services.
Data Protection Legislation
all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.
all documents, products and materials supplied by the Supplier as part of or in relation to the Services.
in relation to a company, that company, any subsidiary or any holding company from time to time of that company, and any subsidiary from time to time of a holding company of that company. Each company in a Group is a member of the Group or a Group Company.
HouseStars's request for the supply of Services, as set out in HouseStars's request for work sent to the Supplier by text or email (or both) as the case may be.
the HouseStars Engineer Portal.
the services, including any Deliverables, to be provided by the Supplier under the Contract, as set out in the Specification.
the description or specification for the Services agreed in writing by HouseStars and the Supplier.
the person, partnership, company or entity from whom HouseStars purchases the Services.
HouseStars Tech Ltd registered in England and Wales with company number 13802305.
HouseStars Code of Conduct
any Code of Conduct notified by HouseStars to the Supplier as amended by HouseStars from time to time.
has the meaning set out in clause 4.5.20.
2. CONDITIONS PRECEDENT
2.1 In order for HouseStars to be able to register the Supplier on its list of suppliers and to process any payment to the Supplier, the Supplier agrees that it shall first:
2.1.1 submit truthful and accurate details to HouseStars (including a copy of its public liability insurance policy and schedule), as requested by HouseStars;
2.1.2 agree the Charges with HouseStars; and
2.1.3 agree the HouseStars self-billing agreement.
3. BASIS OF CONTRACT
3.1 The Order constitutes an offer by HouseStars to purchase Services in accordance with these Conditions.
3.2 The Order shall be deemed to be accepted on the earlier of:
3.2.1 the Supplier’s acceptance of the Order (including acceptance by email or text); or
3.2.2 any act by the Supplier consistent with fulfilling the Order,
at which point and on which date the Contract shall come into existence (Commencement Time).
3.3 These Conditions apply to the Contract to the exclusion of any other terms that the Supplier seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
3.4 The Supplier may request its removal from the HouseStars list of suppliers at any time by not less than 10 Business Days notice. HouseStars shall, within a reasonable time period following receipt of the notice, amend its records so that the Supplier shall no longer receive Orders from HouseStars.
4. SUPPLY OF SERVICE
4.1 The Supplier shall from the Commencement Time and for the duration of the Contract provide the Services to HouseStars in accordance with the terms of the Contract.
4.2 Upon acceptance of the Order, HouseStars shall pass the Supplier’s contact details to the Customer and the Customers contact details to the Supplier.
4.3 The Supplier shall contact the Customer within 15 minutes of the Commencement Time and arrange to attend at the Customer’s property to carry out the Services on the earliest time and date convenient for the Customer. Within 15 minutes of arranging to attend at the Customer’s property, the Supplier shall update the Portal with the date and time of the Supplier’s appointment with the Customer. The Supplier shall telephone the Customer one hour before attending at the Customer’s property to confirm the appointment.
4.4 The Supplier shall meet all performance dates and times for the Services as set out in these Conditions, the Schedule to these Conditions and that HouseStars notifies to the Supplier from time to time. Time is of the essence in relation to all of those performance dates and times.
4.5 In providing the Services, the Supplier shall:
4.5.1 comply with any HouseStars Code of Conduct that may be issued and updated at any Time;
4.5.2 co-operate with HouseStars in all matters relating to the Services, and comply with all instructions of HouseStars;
4.5.3 perform the Services to the satisfaction of the Customer, HouseStars and the Customer’s representatives (for example, the Customer’s letting agent);
4.5.4 perform the Services with the highest level of care, skill and diligence exercised by competent and experienced traders of a similar nature and in accordance with best practice in the Supplier's industry or trade;
4.5.5 use personnel who are suitably skilled and experienced to perform tasks assigned to them, and in sufficient number to ensure that the Supplier's obligations are fulfilled in accordance with the Contract;
4.5.6 use best endeavours to ensure that, in carrying out the Services, no damage is caused to any part, surfaces, construction or fabric of the property where the Services are being carried out and the Supplier shall bear the cost of any repair, reinstatement and redecoration arising out of any damage caused by the Supplier or by its negligence;
4.5.7 ensure that the Services will conform with these Conditions, with all laws and with all descriptions, standards and specifications set out in these Conditions and as notified by HouseStars from time to time, and that the Deliverables shall be fit for any purpose that HouseStars expressly or impliedly makes known to the Supplier and as implied by law and in compliance with these Conditions;
4.5.8 provide all equipment, tools and vehicles and such other items as are required to provide the Services;
4.5.9 use good quality goods, materials, standards and techniques, and ensure that the Deliverables, and all goods and materials supplied and used in the Services or transferred to HouseStars, will be free from defects in workmanship, installation and design;
4.5.10 obtain and at all times maintain all licences and consents which may be required for the provision of the Services;
4.5.11 comply with all applicable laws, regulations, regulatory policies, guidelines or industry codes which may apply from time to time to the provision of the Services;
4.5.12 observe all health and safety rules and regulations and any other security requirements that apply at any Customer property;
4.5.13 carry out all checks and risk assessments necessary and notify HouseStars immediately of any work the Supplier cannot legally and safely carry out;
4.5.14 notify HouseStars immediately in writing in the event that the Supplier is unable to obtain such parts or materials as are necessary to provide or to complete the Services (or both), within 48 hours of the Commencement Time;
4.5.15 manage the acceptance, booking and completion of all Contracts using the Portal;
4.5.16 keep the Portal up to date with accurate appointment dates once confirmed with the Customer;
4.5.17 immediately mark the Portal with “Unable to Contact” in the event that the Supplier is unable to make contact with a Customer to arrange an appointment after 3 attempts, one such attempt to be by email or by text to the Customer;
4.5.18 ensure that a person over the age of 18 is present at the Customer’s property at all times while the Supplier is in attendance;
4.5.19 complete gas safety certificates as required by law and make such additions and amendments as required by HouseStars within 7 days and at no extra cost;
4.5.20 hold all materials, drawings, specifications and data supplied by HouseStars to the Supplier (HouseStars Materials) in safe custody at its own risk and not dispose or use HouseStars Materials other than in accordance with HouseStars's written instructions or authorisation; and
4.5.21 not do or omit to do anything which may cause HouseStars to lose any licence, authority, consent or permission on which it relies for the purposes of conducting its business, and the Supplier acknowledges that HouseStars may rely or act on the Services.
4.6 The Supplier shall act in good faith towards HouseStars.
4.7 At and during the Relevant Time the Supplier shall not:
4.7.1 promote products or services that are or may be competitive to those of HouseStars;
4.7.2 canvass, solicit or otherwise seek the custom of any Customer or customer of HouseStars, or any of its Group Companies, with a view to providing goods or services to them in competition with HouseStars or any of its Group Companies;
4.7.3 induce or attempt to induce any Customer or customer of HouseStars or any of its Group Companies to cease or refrain from conducting business with, or to reduce the amount of business conducted with, or to vary adversely the terms upon which it conducts business with, HouseStars or any of its Group Companies, or do any other thing which is reasonably likely to have such an effect; or
4.7.4 have any business dealings with any Customer or customer of HouseStars or any of its Group Companies in connection with the provision of goods or services to them in competition with HouseStars or any of its Group Companies.
4.8 The Supplier warrants that the Services and all Deliverables (including parts and materials) shall be free from defects for a period of 12 months from delivery of the Services and the Deliverables.
5. HOUSESTARS REMEDIES
5.1 If the Supplier fails to perform the Services or comply with these Conditions by the applicable times and dates, HouseStars shall, without limiting or affecting other rights or remedies available to it, have the following rights:
5.1.1 to terminate the Contract with immediate effect by giving written notice to the Supplier;
5.1.2 to refuse to accept any subsequent performance of the Services which the Supplier attempts to make;
5.1.3 to recover from the Supplier any costs incurred by HouseStars in obtaining substitute services from a third party; and
5.1.4 to deduct and to claim damages for any additional costs, loss or expenses incurred by HouseStars which are in any way attributable to the Supplier's failure to meet such times and dates.
5.2 In the event that the Supplier does not comply with clause 4.3 or clause 4.4 above (or both clauses), HouseStars may:
5.2.1 terminate the Contract immediately (with or without notice);
5.2.2 allocated the work to another supplier; and
5.2.3 claim or deduct a fee of £65 by way of liquidated damages
and HouseStars shall not be liable to make any payment to the Supplier for any Services provided pursuant to the Contract.
5.3 If the Services are not performed on the date agreed with the Customer, or the Supplier fails to attend an appointment arranged with a Customer on the day arranged with the Customer, HouseStars may, at its option, claim or deduct £65 from the Supplier by way of liquidated damages.
5.4 If the Supplier has supplied Services that do not comply with the requirements of clause 4.5.7 then, without limiting or affecting other rights or remedies available to it, HouseStars shall have the following rights:
5.4.1 to terminate the Contract with immediate effect by giving written notice to the Supplier;
5.4.2 to require the Supplier to provide repeat performance of the Services, or to provide a full refund of the price paid for the Services;
5.4.3 to refuse to accept any subsequent performance of the Services which the Supplier attempts to make;
5.4.4 to recover from the Supplier any expenditure incurred by HouseStars in obtaining substitute services or deliverables from a third party; and
5.4.5 to claim damages for any additional costs, loss or expenses incurred by HouseStars arising from the Supplier's failure to comply with clause 4.5.7.
5.5 In the event of any breach of clause 4.7 by the Supplier, without prejudice to any other remedy it may have under these Conditions or otherwise, HouseStars shall be entitled to deduct from any sums due to the Supplier a sum equivalent to 2.5 times the annual income from any customers of HouseStars, or any of its Group Companies, which HouseStars reasonably believes have terminated their contract with HouseStars, or any of its Group Companies, as a result of the Supplier’s breach(es).
5.6 These Conditions shall extend to any substituted or remedial services provided by the Supplier.
5.7 HouseStars's rights and remedies under the Contract are in addition to, and not exclusive of, any rights and remedies implied by statute and common law.
6. HOUSESTARS'S OBLIGATIONS
6.1 HouseStars aims to pay supplier’s invoices on the Friday immediately following the expiry of 14 days from submission of an accurate and properly completed Supplier’s job sheet in accordance with clause 7.11 and these Conditions.
6.2 HouseStars shall provide such necessary information for the provision of the Services as the Supplier may reasonably request.
7. CHARGES & PAYMENTS
7.1 The Charges for the Services shall be the hourly rate and materials mark-up agreed by HouseStars and the Supplier at or following registration of the Supplier with HouseStars, and shall be the full and exclusive remuneration of the Supplier in respect of the performance of all Services provided under all Contracts thereafter. Unless otherwise agreed in writing by HouseStars, the Charges shall be inclusive of every cost and expense of the Supplier directly or indirectly incurred in connection with the performance of the Services.
7.2 In the event that the Supplier wishes to increase its Charges then it must give not less than 30 Business Days written notice of all such increases to HouseStars. The Suppliers’ increased Charges shall only apply to future Contracts following the Supplier receiving written acceptance of those increases from HouseStars. In the absence of such written acceptance from HouseStars the Charges shall remain unchanged.
7.3 HouseStars shall only be liable to pay the Supplier for its time properly incurred and Materials relating to:
7.3.1 correct and complete fault diagnosis; and
7.3.2 completed services, gas safety inspections or repairs in accordance with these Conditions including the applicable and necessary Deliverables
provided that the Services are completed in accordance with these Conditions following correct and complete fault diagnosis.
7.4 HouseStars shall not be liable to pay for travel time, expenses, parking or time spent attending the Customer in the event that the Customer is not at the property to allow access to the Supplier.
7.5 HouseStars is not liable to pay any Charges for works which the Supplier is unable to carry out by reason of lack of access, risk or for any reason.
7.6 HouseStars shall only be liable to pay a maximum of one hour for diagnosis which should include any repair that can also be completed within the hour. For any additional time and parts, prior authorisation must be given by HouseStars in writing or by an increase in the limit agreed and then shown on the Portal. In the event that work is carried out by the Supplier without prior written approval from HouseStars, then HouseStars shall not be liable to pay any Charges or for any Deliverables in respect of such unauthorised work or materials.
7.7 Subject to prior authorisation by HouseStars in writing (or via the Portal), HouseStars shall pay for a maximum of 1 hour of the Supplier’s time for draining a central heating system in full or in part (but not a central heating pump or a part/appliance that can be isolated).
7.8 In the event that any Order includes a boiler service or landlord gas safety inspection with any other Service or Services, then the Charges for the service shall be capped at £20.
7.9 In the event that the Supplier is able to assist a Customer to remedy a fault reported by a Customer (being the subject of an Order) without attending the Customer’s property then the Charges shall be capped at £20.
7.10 HouseStars shall not be liable to pay any rate other than the Supplier’s standard agreed hourly rate in respect of Services provided outside of normal business hours without the prior written authorisation of HouseStars and in an emergency situation.
7.11 All parts and materials supplied by the Supplier shall be standard parts commonly used in the industry and purchased from a reputable specialist heating supplier. HouseStars shall not be liable for the cost of a “like for like” replacement part to the extent that the cost of that replacement part exceeds the cost of an equivalent standard part.
7.12 By no later than 11.59 pm on the date of the provision of the Services, the Supplier shall submit to HouseStars a complete and accurate job sheet (in the form and using the method required by HouseStars from time to time). In the event that the Supplier submits an accurate and complete job sheet in accordance with this clause and these Conditions:
7.12.1 after 11.59 pm on the date of provision of the Services, but within 5 Business Days of the date of the provision of the Services (excluding the date of provision of the Services), HouseStars may claim or deduct a fee of £30 by way of liquidated damages;
7.12.2 later than 5 Business Days of the date of the provision of the Services (excluding the date of provision of the Services), or the Supplier fails to submit an accurate and complete job sheet in accordance with this clause and these Conditions, then, given the likely damage, cost and expense to HouseStars, and without prejudice to HouseStars’s other remedies under these Conditions or in law, HouseStars shall not be obliged to pay any sum to the Supplier in respect of the Services.
7.13 Each job sheet shall include such supporting information required by HouseStars to verify the accuracy of the job sheet.
7.14 HouseStars shall have the right to check all job sheets with the Customer either as part of a specific check on a job sheet or as part of random checks.
7.15 Upon receipt of the job sheet, HouseStars will check the job sheet and raise the Supplier’s invoice on the Supplier’s behalf.
7.16 In consideration of the supply of the Services by the Supplier, HouseStars shall pay the invoiced amounts within 30 days of the date of a correctly rendered job sheet to a bank account nominated in the portal by the Supplier.
7.17 All amounts payable by HouseStars under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to HouseStars, HouseStars shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
7.18 If HouseStars fails to make a payment due to the Supplier under the Contract by the due date, then HouseStars shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 7.17 will accrue each day at 2% a year above the Bank of England's base rate from time to time.
7.19 The Supplier shall maintain complete and accurate records of the time spent and materials used by the Supplier in providing the Services, and shall allow HouseStars to inspect such records at all reasonable times on request.
7.20 HouseStars may at any time, without notice to the Supplier, set off any liability of the Supplier to HouseStars against any liability of HouseStars to the Supplier, whether either liability is present or future, liquidated or unliquidated, and whether or not either liability arises under the Contract. Any exercise by HouseStars of its rights under this clause shall not limit or affect any other rights or remedies available to it under the Contract or otherwise.
7.21 In the event that a job sheet is inaccurate or defective, HouseStars shall be entitled to deduct from the Charges £30 in respect of its reasonable administration charges to reflect the time and cost in considering, investigating, amending and administering the job sheet.
8.1 The Supplier shall indemnify HouseStars against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred by HouseStars arising out of or in connection with:
8.1.1 any claim brought against HouseStars for actual or alleged infringement of a third party's intellectual property rights arising out of, or in connection with, the receipt, use or supply of the Services (excluding HouseStars Materials);
8.1.2 any breach of these Conditions or any Contract by the Supplier; and
8.1.3 any claim made against HouseStars by a third party arising out of, or in connection with, the supply of the Services.
8.2 This clause 8 shall survive termination of the Contract.
9. INSURANCE & QUALIFICATIONS
9.1 The Supplier shall maintain in force, with a reputable insurance company, public liability insurance to cover the liabilities that may arise under or in connection with the Services (with not less than £1M of cover).
9.2 The Supplier shall maintain in force, for itself and all persons supplying Services on its behalf, all qualifications and certification necessary to complete the Services.
9.3 Upon accepting any offer of Services from HouseStars, the Supplier warrants to HouseStars that it has in place the insurance, qualifications and certifications (a) necessary to complete the Services and (b) as required by these Conditions.
9.4 The Supplier shall immediately, on HouseStars's request, produce:
9.4.1 both the insurance certificate giving details of cover and the receipt for the current year's premium in respect of each insurance; and
9.4.2 copies of all qualifications and certificates.
10. INTELLECTUAL PROPERTY
The Supplier shall not use any HouseStars branding including, without limitation, its trademarks, without the written consent of HouseStars.
11. CONFIDENTIALITY & DATA PROTECTION
11.1 The Supplier shall:
11.1.1 comply with all applicable requirements of the Data Protection Legislation;
11.1.2 treat information regarding Customers as confidential;
11.1.3 not share information regarding Customers; and
11.1.4 use information regarding Customers only insofar as is necessary in performing the Services.
11.2 Without prejudice to the generality of clause 11.1, the Supplier shall, in relation to any personal data processed in connection with the performance by the Supplier of its obligations under this agreement:
11.2.1 process that personal data only on the documented written instructions of HouseStars;
11.2.2 ensure that it has in place appropriate measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data;
11.2.3 ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential;
11.2.4 not transfer any personal data outside of the European Economic Area;
11.2.5 assist HouseStars in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation;
11.2.6 notify HouseStars without undue delay on becoming aware of a personal data breach or Complaint in relation to Customer data;
11.2.7 at the written direction of HouseStars, delete or return personal data and copies thereof to HouseStars on request unless required by law to store the personal data; and
11.2.8 indemnify HouseStars against any loss or damage suffered by HouseStars in relation to any breach by the Supplier of its obligations under this clause.
11.3 HouseStars does not consent to the Supplier appointing any third party processor of personal data under this agreement.
12. SUPPLIER’S RECORDS
12.1 The Supplier shall maintain and keep accurate and legible written records of:
12.1.1 the Supplier’s compliance with Conditions 9 and 11 above;
12.1.2 purchases of all Deliverables (including materials and parts) in relation to the provision of Services (including the VAT receipt); and
12.1.3 all Services (including job sheets and records of time spent)
for a period of not less than 7 years from the completion of the Services.
12.2 The Supplier shall provide copies to HouseStars immediately upon request at the Supplier’s cost and shall, upon written request, permit HouseStars to have full access to all such records.
12.3 HouseStars shall not be liable to pay for any Deliverables (including materials and parts) in respect of which the Supplier fails to provide a copy (or original) purchase receipt upon request from HouseStars.
13.1 Without limiting or affecting any other right or remedy available to it, HouseStars may terminate the Contract:
13.1.1 with immediate effect by giving written notice to the Supplier if:
(a) in HouseStars's opinion the Supplier's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy;
(b) the Supplier commits a breach of clause 4.5.11; or
(c) the Supplier is more than 1 day late for an appointment with a Customer to provide the Services; or
13.1.2 for convenience by giving the Supplier 2 days' written notice.
13.2 Without limiting or affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if the other party commits a material breach of any term of the Contract which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 3 days after being notified to do so.
14. CONSEQUENCES OF TERMINATION
14.1 On termination of the Contract for any reason, the Supplier shall immediately deliver to HouseStars all Deliverables whether or not then complete, and return all HouseStars Materials. If the Supplier fails to do so, then HouseStars may enter the Supplier's property and take possession of them. Until they have been returned or delivered, the Supplier shall be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract.
14.2 Termination of the Contract shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
14.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.
15. CUSTOMER COMPLAINTS AND RECALLS
15.1 In the event of any Complaint the Supplier shall:
15.1.1 contact the Customer within 1 Business Day;
15.1.2 resolve the Complaint directly with the Customer; and
15.1.3 attend at the Customer’s property and carry out all remedial work necessary at its own cost by no later than the end of the second Business Day after receipt of the Complaint.
15.2 In the event that the Supplier is not willing or able to fully resolve the Complaint within a reasonable timescale, HouseStars shall resolve the Complaint and the Supplier shall reimburse HouseStars all reasonable costs and expenses in doing so. All payments in relation to the Services shall be suspended for such time as any Complaint is not resolved to the satisfaction of the Customer and HouseStars.
15.3 In the event that, within 30 days of the Commencement Time, the Customer reports that the fault the subject of the Services has not been fully fixed or has re-occurred (in part or in full), then the Supplier shall attend at the Customer’s property and carry out all remedial work necessary at its own cost by no later than the end of the second Business Day following notification of such to the Supplier. In the event that the Supplier is not willing or able to fully resolve the fault within the said timescale, HouseStars shall resolve the fault and the Supplier shall be liable to pay and reimburse to HouseStars all reasonable costs and expenses in doing so. All payments in relation to the Services shall be suspended for such time as any such issue is not resolved to the satisfaction of the Customer and HouseStars.
16. NO PARTNERSHIP OR AGENCY
16.1 Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
16.2 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
16.3 The Supplier acknowledges and agrees that it is not an employee, worker, agent or partner of HouseStars and shall not present itself as such.
16.4 The Supplier shall be responsible for all tax and national insurance contributions in respect of the Services.
16.5 HouseStars is under no obligation to request any Services from the Supplier at any time. The Supplier is under no obligation to accept any request for Services from HouseStars but shall be obliged to complete all relevant services in accordance with these Conditions once accepted.
17.1 Assignment and other dealings.
17.1.1 HouseStars may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
17.1.2 The Supplier shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of HouseStars.
17.2.1 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 17.2.2.
17.2.2 Each party may disclose the other party's confidential information:
(a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 17.2; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
17.2.3 Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.
17.3 Entire agreement. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
17.4 Variation. HouseStars may vary these Conditions from time to time by giving the Supplier not less than 10 Business Days written notice. In the event that the Supplier does not wish to accept the new amended Conditions then the Supplier must give notice to HouseStars in writing before the expiry of the 20 Business Days notice from HouseStars, failing which the Supplier shall be deemed to accept the amended Conditions. Upon receipt of the Supplier’s notice, the Supplier shall be removed from the HouseStars list of suppliers and no further Orders will be issued to the Supplier.
17.5 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
17.6 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 17.6 shall not affect the validity and enforceability of the rest of the Contract.
17.7 VAT. The Supplier shall register for VAT immediately that it is required to do so. In the event that the Supplier is not registered for VAT but meets the threshold requiring it to become registered then it shall notify HouseStars immediately.
17.8.1 Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the Supplier at the address provided to HouseStars in accordance with clause 2.
17.8.2 A notice or other communication shall be deemed to have been received: if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by or email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 17.8.2, business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
17.8.3 This clause 17.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
17.9 Third party rights.
17.9.1 Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
17.9.2 The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
17.10 Governing law and jurisdiction. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
Attendance time - within two hours
What is an emergency repair?
Plumbers - A sudden and unforeseen escape of water or uncontrollable water leak that would cause further damage to the Customer’s property if left un-attended
Electricians – Complete loss of power at Customer’s property
Attendance time - within one working day
What is an urgent repair?
Gas engineer – Customer has no hot water
Gas engineer – Customer has no heating during the winter months (September to February).