What is this document and why should I read it?
This cookies policy explains how and why Housestars Tech Ltd (also referred to as “housestars.co.uk”, “hourstars app”, “we”, “our” and “us”) uses technology to collect information about the use of our website housestars.co.uk (the “Website”) and to distinguish you from other users of our Website in order to improve your experience when you browse the Website.
Cookies and similar technologies: what are they?
When you use our Website, we may collect certain information by automated means, such as cookies and similar technologies which may include web beacons or SDK.
A “cookie” is a file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings on the device.
Web beacons (also called ‘pixel tags’ or GIFs) are small image file elements placed within web pages and web-based messaging, such as newsletters and that work together with cookies to recognise visitors and how they interact with that content. Using these tools we can better understand which content is of interest to our visitors. An SDK is a piece of data code that is included in mobile applications and works in a similar way.
The information we collect in this manner enables us to better serve you when you return to our Website – for example, it can “remember” your email address to save you having to enter it manually upon your return.
What types of cookies and similar technology do we use?
Types of cookies
This Website uses a number of different categories of cookies in particular:
Our Website also uses marketing automation technology to collect data on visitor behavior. These cookies help us track your visits to our Website and enable us to create an engaging marketing experience for you. We also use these cookies to understand your interaction with the emails we send you, and to ensure we’re sending you relevant information; specifically, these cookies let us know whether our emails have been opened, and which links are clicked.
Our Website may also feature cookies associated with certain unaffiliated companies. For example, we partner with other companies to provide you with connections to certain social networks, such as LinkedIn and Twitter, and to provide you with additional features such as YouTube.
By engaging with such other companies’ sites, such companies may place session or persistent cookies on your device. This may allow these third-parties to collect information about your online activities over time and across websites.
How do we store cookies and for how long?
Cookies are either stored in memory (session cookies) or placed on the user’s hard disk (persistent cookies). The key difference between the two is the time of expiration. Session cookies expire at the end of the session, i.e. when a user closes his browser window, the session cookie is deleted.
For more information on the cookies we use on this Website and how long we store them for, please see the cookies table below.
Do we use web analytics and interest-based advertising?
We may use web analytics services on our websites, such as those of Google Analytics, Google AdSense or Hotjar. The service providers that administer these services use technologies such as cookies to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers, who use the information to evaluate use of the website or for advertising purposes, as described below.
Some of our online advertising takes place through Google AdSense. As part of this program, we use Google Analytics features such as Retargeting. In connection with that feature and others offered by ad networks, we and the operators of ad networks, including Google, may use third-party cookies (such as the DoubleClick cookie) – and in some cases first-party cookies (such as the Google Analytics cookie) – to inform, optimize, and serve ads across the internet based on a user’s past visits to our website.
Do we use web analytics and interest-based advertising?
You can opt out of Google Analytics for Display Advertising or customize Google Display Network ads using the Google Ads Preferences Manager. To disable Google Analytics in general, please download the browser add-on for the deactivation of Google Analytics provided by Google at https://tools.google.com/dlpage/gaoptout. To learn more about other ad networks, including how to opt out, click here.
Can I choose not to be tracked?
It’s not that simple. Some web browsers and mobile devices incorporate a “do not track” feature that, when enabled, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to such a do-not-track signal, we do not recognize or respond to these signals.
Is there a summary of the cookies that we use on this Website?
Yes. Please see below for the cookies used on this Website, information on what the cookie does, the category of cookie and duration that the cookie is set for.
|Strictly Necessary Cookies|
|PHPSESSID||First party cookie||This cookie is used to maintain state for a single session within the Housestars.co.uk website.||session||1 year|
|campaign||First party cookie||This cookie holds the most recent email campaign that brought the user to our Website.||persistent||1 month|
|AWSALB*||First party cookie||This cookie is used to manage website performance.||persistent||1 week|
|__zlcmid||Third party cookie||This cookie is set by Zendesk. It is used to maintain a persistent chat channel with support agents.||persistent||1 day|
|__stripe_mid||Third party cookie||This cookie is set by Stripe.com. It helps preventing fraudulent transactions and securing fraudulent transactions.||persistent||1 year|
|time_zone||First party cookie||This cookie is used to hold the user’s time zone preference within the houstars website.||persistent||2 months|
|app_lang||First party cookie||This cookie holds the user’s language preference.||persistent||2 months|
|app_locale||First party cookie||This cookie holds the user’s local preference.||persistent||2 months|
|Targeting and Analytics Cookies|
|_hj*||Analytics – Third party cookie||This cookie is set by Hotjar. It is used to ensure that an online identifier unique to you is recognized and attributed to you when comeback browsing on the Housestars website.||persistent||1 day|
|_ga*||Analytics – Third party cookie||This cookie is set by Google Analytics. It is used to track a user’s journey through the site for later analysis||persistent||seconds|
|AMP_TOKEN||Analytics – Third party cookie||This cookie is set by Google. It is used to deliver faster loading pages on your mobile.|
This token is used to retrieve your ID on the Housestars website.
|_fbp||Tracking and retargeting – third party cookie||This cookie is set by Facebook. It is used for tracking and retargeting purposes.||persistent||3 months|
|_uet*||Tracking – Third party cookie||This cookie is set by Bing. It is used for tracking purposes.||persistent||1 day|
|_gid _gcl_au _gcl_aw||Tracking and retargeting – Third party cookie||This cookie is set by Google Ad Sense to track conversions for PPC advertising||persistent||1 day|
|_hp2_*||Analytics – Third party cookie||This cookie is set by Heap to analyse user behaviour within the Housestars website.||persistent||1 year|
|iterableEndUserId||First party cookie||This cookie is set by Iterable.|
It helps to tie an email campaign with actions later performed on the Housestars website.
How to turn off cookies?
If you do not want to accept cookies, you can change your browser settings so that cookies are disabled. You can do this also via the cookie’s preference center. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to www.aboutcookies.org or www.allaboutcookies.org.
How to contact us?